Heat Pump Repair Services

I am extremely busy and I rarely (never) have the time to leave reviews but I believe you have to give credit where credit is due. Ilija and his team installed a heat pump and boiler at my home. Starting with the procurement of the equipment (due to my unique situation) it was not a straightforward job at all. But Ilija was very supportive throughout the whole process and help accommodate my needs. I was pleasantly surprised to learn about the depth of knowledge that Ilija processes in his field. I enjoyed taking to him and exploring the different options that would best accommodate the needs of my home. The installation process was pretty smooth, there was extensive work that needed to be done. Sumzero initially allocated three days to do the job and it was done in two. The system is up and running and I couldn’t be happier with it. If you are seeking for great costumer service and impecable work look no further.

Our service from Diel and his team has been outstanding. They are knowledgeable, responsive, and very professional to work with.

... watching contractors work on your house did you ever think- "wow these folks sure work like they work on their own homes?".... No? Sarcastic much? Wishful thinking? I thought so too. We all dread dealing with contractors as we know most of them are.... Dreadful to deal with. Facts. So that is how I felt too when I decided to switch my house from oil heat to electric. Due to the size of the house It was going to be a large project involving a complex setup of multiple condensers, air handlers and ceiling cassettes. I had in mind what I wanted, so I needed a contractor to look at my design and make changes as needed, provide input based on experience and execute it. The vendor would need to understand modern cold weather heat pump solutions and installations in a complex near- commercial environment. They also would need to understand integration with the heavily automated existing controls in my house. Like a good citizen I solicited several well- established HVAC vendors to provide me with quotes. I actually spent an hour or more with each one showing and explaining my property and current set up. All nine of the contractors said they can do it and will provide quotes. I got back... 3 quotes. But it wasn't a problem as I knew which vendor I will go with based on my interactions with them price notwithstanding. Ilija from Sumzero was the only guy that was technical enough and had sufficient knowledge to understand what the project involved and to make welcome changes to the specs and equipment based on load calculations. The installation went as planned. The team led by Paul showed up on time every day and worked extra hours to finish the job in a week. Remember the opening statement about contractors working like they work on their own home... This was how it looked and felt when I watched them work. No corners were cut and when I asked for a bit more here and there I was accommodated without any questions. Marcelo (lead tech) and the team worked hard and provided outstanding results. The last day presented a challenge where my existing controls needed to be integrated with the new controls. Daniel is their controls guy and our initial conversation was actually funny. I started to explain how I want the integration to work and Daniel interrupted me midway and finished my thoughts. Yeah- he is that good. Overall, I believe that companies like Sumzero are very very rare in the field. Knowledge, expertise, work ethics, communications with customer- it is all done well. So if you have an HVAC project regardless of its complexity- you should give them a call. You will not be disappointed. My 2 cents