Privacy Policy

At SumZero Energy Systems, protecting personal information is a priority. This Privacy Policy explains how information is collected, used, and safeguarded, and how communication preferences can be managed.

1. Information We Collect

1.1 Personal Information

Personal information may include name, email address, phone number, mailing address, and service-related details. This information is collected when individuals:

• Request a free estimate
• Become a customer
• Join the Comfort Club Membership
• Opt in through a website form
• Participate in trade shows or live events
• Engage in promotional campaigns
• Are referred through our referral program
• Provide consent to receive marketing communications

1.2 Device Information

Information such as IP address, browser type, and operating system may be collected automatically when visiting our website.

2. Why You May Receive Communications From Us

You may receive email or SMS communications from SumZero Energy Systems because you:

• Are a current or past customer
• Are a Comfort Club member
• Requested a free estimate
• Engaged with our sales or service process
• Opted in at a trade show or event
• Provided consent through our website
• Were referred by a customer participating in our referral program
• Were submitted as a referral by a customer seeking a $100–$300 referral gift card when the referral becomes a customer

We only send communications to individuals who have an existing business relationship with us or who have provided consent to receive communications.

3. Email Communications & Compliance

SumZero Energy Systems conducts email marketing in full compliance with the CAN-SPAM Act of 2003 and follows industry best practices for responsible email communication.

All marketing emails:

• Clearly identify SumZero Energy Systems as the sender
• Contain accurate header and subject information
• Include our physical business address
• Provide a clear and visible unsubscribe link
• Allow recipients to manage email preferences at any time

You may update your email preferences or unsubscribe at any time by clicking the link provided at the bottom of every marketing email. Requests are processed promptly.

We do not sell, rent, or trade email lists.

4. SMS Communications & Compliance

SMS communications are conducted in compliance with:

• The Telephone Consumer Protection Act (TCPA)
• CTIA Messaging Principles and Best Practices

By providing your phone number and opting in, you consent to receive text messages related to:

• Appointments and service updates
• Promotions and special offers
• Membership reminders
• Referral program notifications

Message frequency may vary. Standard message and data rates may apply depending on your mobile carrier.

You may opt out at any time by replying:

STOP

Once you reply STOP, you will no longer receive SMS messages from us unless you opt in again. For assistance, you may reply HELP or contact our office directly.

We do not share mobile phone numbers or text message consent with third parties or affiliates for their marketing or promotional purposes. Text message opt-in data and consent are never sold, rented or shared, except with the service providers that send messages on our behalf, such as our phone and messaging providers.

5. Referral Program Disclosure

SumZero Energy Systems offers a referral program where existing customers may receive a gift card ranging from $100 to $300 when a referred individual becomes a customer.

If your contact information was provided to us as part of this referral program, we may reach out regarding services or promotions. You always have the option to unsubscribe from email communications or opt out of SMS messages as described above.

6. Use of Information

Personal information is used to:

• Provide services
• Schedule appointments
• Process transactions
• Deliver customer support
• Send service reminders
• Conduct marketing communications
• Improve customer experience

Information may be shared only with trusted service providers necessary to operate our business (such as payment processors, CRM systems, marketing platforms, and messaging providers). We do not sell personal information to third parties. Mobile phone numbers and text message consent are excluded from this sharing, as described in section 4.

7. Cookies & Website Tracking

Cookies and similar technologies may be used to enhance website performance, analyze usage, and improve marketing efforts. Browser settings may be adjusted to disable cookies, though some website features may not function properly.

8. Data Security

Industry-standard safeguards are implemented to protect personal information during transmission and storage. While no system is 100% secure, reasonable administrative, technical, and physical protections are maintained.

9. Your Rights & Choices

You have the right to:

• Access your personal information
• Request corrections
• Request deletion (subject to legal and contractual obligations)
• Opt out of marketing communications

To exercise any of these rights, contact us at:
privacy@sumzeroenergy.com

10. Changes to This Policy

This policy may be updated periodically. Updates will be posted on our website with a revised effective date.

Terms of Service

1. Acceptance of Terms

By accessing or using services provided by SumZero Energy Systems, you agree to these Terms of Service.

2. Communications Consent

We send text messages only to people who have agreed to receive them, for example by checking a consent box on one of our website forms. Consent is not a condition of purchase.

3. SMS Opt-In & Opt-Out

SumZero Energy Systems text messages: when you opt in, we may text you about your request, appointments, service updates and, if you agreed to it, offers and promotions. Message frequency varies. Message and data rates may apply. Reply STOP at any time to stop receiving messages, and you will receive one final message confirming it. Reply HELP for help, or call us at (508) 965-0046. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy above for how we handle your information.

4. Limitation of Liability

SumZero Energy Systems is not responsible for delays or delivery failures of email or SMS messages caused by carriers, service providers, or technical issues beyond our control.

5. Contact Information

For questions about this Privacy Policy or Terms of Service, contact:

SumZero Energy Systems
privacy@sumzeroenergy.com

‍