Heat Pump Water Heater

I recently had a positive experience with SumZero Energy. Their service was prompt, and the technicians displayed a high level of professionalism throughout. I appreciated their expertise and efficient handling of the HVAC issue. Overall, a reliable choice for heating and cooling services.

Let me start by saying that the actual work that was performed by the people on site was great. Totally spot-on. They were friendly, careful, clean, considerate, and left a nice looking install when finished. The system operates very nicely, keeping my house warm with no need to run the oil heat. The sales process was very smooth. The salesman, Paul, was very knowledgable, honest, didn't try to push anything, and was very patient with all the many questions that I had to help me understand the ins and outs of heat pump heating. I'm confident that the system I bought is the right one for my home. While I would give the actual installed system a five star review, I had to take a star off due to the difficulty I had around getting my rebate. My install was performed not long after the new year when the MA rebate options were in flux (though now the 2022 rebates are set). Since the new rebates were very likely to be larger than the old for my setup, I wanted to make sure I got the new. Despite trying several times pre- and post-install to make sure the proper rebate request was filed, this didn't happen. I only discovered the old amount was requested by looking at a public site that tracks rebate requests. But here's where the good news is- even a month or two later once one of the owners of SumZero did find out about this issue, he called me personally and gave me his guarantee that they'd make it right since they realized they dropped the ball on it. They're refiling the rebate request, and in the mean time, have sent me a check for the difference (more than $3,000) so I don't have to wait for the rebate to be processed. The owner also assured me this is something they'll be paying closer attention to to make sure it doesn't happen again with future customers.

SumZero has been great. From the custom design of the system, to the installation team. They worked with me and MassSave to get the job done in a timely manner. Communication could not have been better! Highly recommended - 5 stars!