I had previously written a one-star review for SumZero after I hired them to install two heat pumps and two gas furnaces in my home. I had multiple small issues with the install but ultimately posted negatively a few weeks later after I uncovered a gas leak coming from the furnace. I was incredibly surprised by the experience I had because I think my review was the only negative one for this company written by someone who actually had significant work done (out of hundreds of five-star reviews and happy customers). After detailing my experiences, David (the owner), reached out to me via phone on a Saturday (within 24 hours of my negative review) and did indeed make everything right, as he promised to in his reply below. After speaking with him, I truly think my experience was an anomaly and that he cares deeply about his customers. He assured me that he will be implementing tighter protocols to ensure that the experience I had will not be repeated in the future. I think everyone makes mistakes, and the fact this this company owned up to them and is always working to improve really speaks to their values. I’ll be recommending SumZero and will be using them to service my heat pumps and furnaces in the future.
