Service and Privacy Policy

Privacy Policy

At SumZero Energy Systems, protecting personal information is a priority. This Privacy Policy explains how information is collected, used, and safeguarded, and how communication preferences can be managed.

1. Information We Collect

1.1 Personal Information

Personal information may include name, email address, phone number, mailing address, and service-related details. This information is collected when individuals:

Request a free estimate
Become a customer
Join the Comfort Club Membership
Opt in through a website form
Participate in trade shows or live events
Engage in promotional campaigns
Are referred through our referral program
Provide consent to receive marketing communications

1.2 Device Information

Information such as IP address, browser type, and operating system may be collected automatically when visiting our website.

2. Why You May Receive Communications From Us

You may receive email or SMS communications from SumZero Energy Systems because you:

Are a current or past customer
Are a Comfort Club member
Requested a free estimate
Engaged with our sales or service process
Opted in at a trade show or event
Provided consent through our website
Were referred by a customer participating in our referral program
Were submitted as a referral by a customer seeking a $100–$300 referral gift card when the referral becomes a customer

We only send communications to individuals who have an existing business relationship with us or who have provided consent to receive communications.

3. Email Communications & Compliance

SumZero Energy Systems conducts email marketing in full compliance with the CAN-SPAM Act of 2003 and follows industry best practices for responsible email communication.

All marketing emails:

Clearly identify SumZero Energy Systems as the sender
Contain accurate header and subject information
Include our physical business address
Provide a clear and visible unsubscribe link
Allow recipients to manage email preferences at any time

You may update your email preferences or unsubscribe at any time by clicking the link provided at the bottom of every marketing email. Requests are processed promptly.

We do not sell, rent, or trade email lists.

4. SMS Communications & Compliance

SMS communications are conducted in compliance with:

The Telephone Consumer Protection Act (TCPA)
CTIA Messaging Principles and Best Practices

By providing your phone number and opting in, you consent to receive text messages related to:

Appointments and service updates
Promotions and special offers
Membership reminders
Referral program notifications

Message frequency may vary. Standard message and data rates may apply depending on your mobile carrier.

You may opt out at any time by replying:

STOP

Once you reply STOP, you will no longer receive SMS messages from us unless you opt in again. For assistance, you may reply HELP or contact our office directly.

5. Referral Program Disclosure

SumZero Energy Systems offers a referral program where existing customers may receive a gift card ranging from $100 to $300 when a referred individual becomes a customer.

If your contact information was provided to us as part of this referral program, we may reach out regarding services or promotions. You always have the option to unsubscribe from email communications or opt out of SMS messages as described above.

6. Use of Information

Personal information is used to:

Provide services
Schedule appointments
Process transactions
Deliver customer support
Send service reminders
Conduct marketing communications
Improve customer experience

Information may be shared only with trusted service providers necessary to operate our business (such as payment processors, CRM systems, marketing platforms, and messaging providers). We do not sell personal information to third parties.

7. Cookies & Website Tracking

Cookies and similar technologies may be used to enhance website performance, analyze usage, and improve marketing efforts. Browser settings may be adjusted to disable cookies, though some website features may not function properly.

8. Data Security

Industry-standard safeguards are implemented to protect personal information during transmission and storage. While no system is 100% secure, reasonable administrative, technical, and physical protections are maintained.

9. Your Rights & Choices

You have the right to:

Access your personal information
Request corrections
Request deletion (subject to legal and contractual obligations)
Opt out of marketing communications

To exercise any of these rights, contact us at:
privacy@sumzeroenergy.com

10. Changes to This Policy

This policy may be updated periodically. Updates will be posted on our website with a revised effective date.

Terms of Service

1. Acceptance of Terms

By accessing or using services provided by SumZero Energy Systems, you agree to these Terms of Service.

2. Communications Consent

By engaging with our services, submitting forms, becoming a customer, joining a membership, or opting into communications, you consent to receive relevant service and marketing communications via email and/or SMS in accordance with applicable laws.

Consent is not a condition of purchase.

3. SMS Opt-In & Opt-Out

By opting in to SMS messaging:

You consent to receive text messages related to services and promotions
Message and data rates may apply
Message frequency may vary

To stop receiving messages, reply: