The first word that comes to mind is OUTSTANDING when I think about SumZero. My husband and I just bought a home with a very old HVAC system and knew we needed an update. The first thing we did was speak with Sarai Ortiz who explained to us all of the steps we needed to take in order to see what system was best for us. She was very helpful and followed up with us throughout the entire process. Hearing that we needed a new system, David Sampaio promptly came to our house to give us a quote on what system he thought was best. My husband loved what he presented and did not hesitate to take the offer. Since we did not have the expenses for the system at hand, Sarai walked us through getting a heat loan through Mass Save. This process was so easy and the loan was finalized within a week! We were so excited to get things rolling, but of course things were on hold due to the pandemic. Even though we had to wait a couple more weeks than anticipated, Sarai and David kept us in the know and answered every question that we had. Once the time came to have the new system, SumZero was more than happy to make us a priority! The workers were on time, efficient, and very kind. Not once did I worry or question the quality of work they were doing. After two days, the work was complete! Daniel was able to walk me through what was installed and how to use the new thermostat, which we love! We now have a home that is comfortable to live in no matter the season. If you’re looking for a new HVAC system, SumZero is the one to call!
